Cine se trezeşte de dimineaţă râde mai bine

Pentru cei care lucrează cu clienţi dificili

An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded Virgin flight was cancelled after Virgin’s 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers… Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket down on the counter and said, ‘I HAVE to be on this flight and it HAS to be FIRST CLASS‘…
The attendant replied, ‘I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these people first, and I’m sure we’ll be able to work something out.
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, ‘DO YOU HAVE ANY IDEA WHO I AM?

Without hesitating, the attendant smiled and grabbed her public address microphone:

May I have your attention please, may I have your attention please,‘ she began – her voice heard clearly throughout the terminal – ‘we have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14.

With the folks behind him in line laughing hysterically,the man glared at the Virgin attendant, gritted his teeth and said, ‘Fuck You!

Without flinching, she smiled and said, ‘I’m sorry, sir, but you’ll have to get in line for that too.

Tradiţia

Un grup de oameni de stiinta au pus intr-o cusca cinci maimute si in mijlocul custii o scara, iar deasupra scarii o legatura de banane. Cand o maimuta se urca pe scara sa ia banane, oamenii de stiinta aruncau o galeata cu apa rece pe celelalte care ramaneau jos. Dupa ceva timp, cand o maimuta incerca sa urce scarile, celelalte nu o lasau sa urce. Dupa mai mult timp nici o maimuta nu se mai suia pe scara, in ciuda tentatiei bananelor.
Atunci, oamenii de stiinta au inlocuit o maimuta. Primul lucru pe care l-a facut aceasta a fost sa se urce pe scara, dar a fost trasa inapoi de celelalte si batuta. Dupa cateva batai nici un membru al noului grup nu se mai urca pe scara. A fost inlocuita o a doua maimuta si s-a intamplat acelasi lucru. Prima maimuta inlocuita a participat cu entuziasm la baterea novicelui. Un al treilea a fost schimbat si lucrurile s-au repetat. Al patrulea si, in fine, al cincilea au fost schimbati.
In final, oamenii de stiinta au ramas cu cinci maimute care, desi nu primisera niciodata o baie cu apa rece, continuau sa loveasca maimutele care incercau sa ajunga la banane.

Daca ar fi fost posibil ca maimutele sa fie intrebate de ce ii bateau pe cei care incercau sa se catere pe scara, raspunsul ar fi fost:
“Nu ştim. Lucrurile întotdeauna au fost aşa aici… aşa e tradiţia!

E mult mai usoara dezintegrarea unui atom decat a unei prejudecati” -Albert Einstein